Client Services Executive - Quality Control

Job Purpose

As a Client Services Executive in our Quality Control team, you will be responsible for offering a proactive and solution focused support to the sales team, casting a critical eye over bookings to ensure everything is accurate and correct for the clients booking.   You will play an integral part in the overall performance and achievement of the Inspiring Travel, Spectate and Private Clients brand targets.  You will also be responsible for processing client cancellations and liaising with suppliers.

Key Responsibilities

• Check all the booking components have been booked appropriately and that the client’s arrangements have been well considered on all new and amended bookings
• Check that the Booking Costs are correct and that a Pro Forma invoice has been received on all new and amended bookings
• Follow the Quality Control checklist in order to pass the booking or request a re-check.
• Process all cancellations, including contacting suppliers to obtain the best commercial terms for each brand.

The role is full time working Monday – Friday 9:00am – 5:30pm and based in our Chester office.

There are many benefits to being part of the team at ITC Travel Group, some of these are:

• Holiday allowance starting at 25 days plus bank holidays, increasing with length of service
• Hybrid and flexible working opportunities
• Paid volunteering days
• Ongoing training and development including overseas educational trips
• Access to discounts and offers on your own holidays
• Enhanced family friendly benefits
• Plus more!

We also really value our culture and you can read more about this in our own Culture Deck.

How to apply

If you possess the experience, attitude and passion to make a real difference to our business, then please apply below.